Refund Policy

We stand behind the quality of our testers. Every tester on TesterBee is a real person with a unique Android device and Google account. We monitor engagement throughout the 14-day testing period to ensure every tester remains active.

If Google rejects your production access application specifically due to insufficient tester engagement, low-quality testers, or fake/inactive accounts, you are covered by this guarantee. Simply forward Google's rejection notice to us and we will process your refund or set up a new campaign at no cost.

You are eligible for a refund if:

• Google rejects your production access application due to tester engagement issues (covered by our Production Access Guarantee).
• The service was not delivered due to a verified technical issue on our side.
• You were charged by mistake (duplicate payment).
• You purchased a campaign but it has not yet started — you may request a refund within 14 days of purchase.

Refunds are not provided if:

• Google rejects your production access for reasons unrelated to tester engagement — such as app policy violations, incomplete store listing, app crashes, or other Play Store policy issues.
• You completed tests and received payouts or benefits as a tester on the platform.
• You failed to follow our testing setup instructions (e.g., incorrect opt-in link, broken builds).
• Fraudulent activity was detected on your account.
• You violated the Terms of Service.

To request a refund, email [email protected] with your payment details and the reason for your request.

For Production Access Guarantee claims, please include Google's rejection notice showing that tester engagement was cited as the reason for denial.

Our team will review your request and respond within 2 business days. If additional information is needed, we will let you know.

Approved refunds will be processed via the original payment method within 5-10 business days, depending on your bank or payment provider.

If you have questions about this Refund Policy or the Production Access Guarantee, contact us at [email protected].